Privacy & Cookie Policy



In this document HoopApp Limited is referred to as “HoopApp”, “we” or “us” and users as “user”, “users” or “you”.

Please read our privacy and cookie policy carefully before submitting or sharing any information with us. By using our website and application you acknowledge and agree to HoopApp’s Privacy and Cookie Policy. If you do not agree, please do not use our website or submit any personal data through it.


Our Policy

We are committed to safeguarding and preserving the privacy of our users. This Privacy and Cookie Policy (together with our Merchant / User Terms and Conditions) explains what happens to any personal data HoopApp collects from you or that you share with the HoopApp, e.g. the HoopApp website, mobile and tablet application, or that we collect from you whilst you use HoopApp.



HoopApp uses “cookies” to identify the areas which have been visited. A cookie is a piece of data stored on your computer or mobile device by your web browser. We may use cookies to personalise the content that you see on our website. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the full functionality of the HoopApp website.

Google Analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.


Information we collect

In order to deliver you a personalised service we need to analyse and collect certain information about you such as: your email address in order to register you with HoopApp; information provided voluntarily by you either by contacting us or when you provide feedback on our services; information that you agree to share or provide when you communicate with HoopApp; your IP address and your geolocation; and details of your visits to our website and applications.

The information you give HoopApp may include your name; address; telephone number(s); email address; date of birth; username; and experiences with our services.

By giving us this information, you consent to your information being collected, used, disclosed, and stored by us.

This website is using Tidio, a chat platform that connects users with the customer support of HoopApp. We are collecting email addresses/names/phone numbers only with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy.

HoopApp is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).


Storing your personal data

HoopApp is registered with the Information Commissioner’s Office in the United Kingdom, A8213469 HoopApp is the Data Controller under the terms of The Data Protection Act 1998. The Act gives you the right to access the personal information that we hold about you.  Your right of access can be exercised in accordance with the Act.

We will take all steps reasonably necessary to ensure any data is treated securely and in accordance with this privacy & cookie policy.

The information that we collect from you through our website, portal or applications may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).  By submitting your personal data, you agree to this transfer and storing.

All information you provide to us is stored on secure servers.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will strive to protect your personal data, we cannot guarantee the security of your data transmitted to our site.  Therefore, any transmission is at your own risk.


How we use the information we collect

We use the information held about you in the following ways:

  • To improve our website and to ensure that content from our website is presented effectively for you and your computer or device.

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted

  • To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

  • To notify you about important changes to our services.

  • To allow you to make a complaint.

  • To comply with any legal obligations.


We do NOT sell, trade, give-away or otherwise transfer your email address to outside parties for commercialising your data. Nor will we send you unsolicited email.

We may keep personal data which we collect for a reasonable period for any of the above purposes.


You can exercise your right for us not to do these things by contacting us at


Disclosure of Your Information

We may be legally required to disclose your information, if this is (a) required by law or other legal process; (b) necessary to assist law or government enforcement officials; (c) necessary to investigate violations of our Legal Terms; (d) necessary to protect us from legal action or claims from third parties; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of HoopApp, our users and our employees.



All promotional emails we send to you contain a link that will allow you to unsubscribe from future promotional emails.


Changes to Our Privacy Policy

The HoopApp Privacy & Cookie Policy was last updated on 19th September 2017.  HoopApp may update this Privacy & Cookie Policy document from time to time. We will post the updated Policy on our website and let you know by sending an email to the email address that we hold for you. You can always opt out of any marketing that you don’t like.

©2018 HoopApp Limited

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21 Barker Street,



Company: 10884024